Restcomm Media Player fail to paly file on S3 with error 312 -

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i have file on aws s3 public: https://s3-eu-west-1.amazonaws.com/voxist-greetings/33631222504/33651291239_95113eed-386b-4264-a4cf-46182faae125coucou1.wav

now when rvd try play get: info [org.mobicents.servlet.restcomm.interpreter.voiceinterpreter] (restcomm-akka.actor.default-dispatcher-8586) mediagroupresponse, succeeded: false jain.protocol.ip.mgcp.jainipmgcpexception: ivr request failed following error code 312

i don't know why... same file used work name.

thanks hint on how debug this.

the problem seems happen on media server side. more specifically, seems file cannot opened reason.

relevant code line can found here.

can please take tcpdump , share it, can see mgcp play request?

hope helps.

update:

here example:

enter image description here

the 200 ok indicates mgcp transaction completed successfully. need dissect notification (ntfy) sent media server restcomm, observedevents parameter.

if @ picture, see event triggered operationfailed (of) returncode (rc) equal 312, error. relevant link specs can found here.

to summarise, media server receives request play file (in case cached version of it) if fails open url reason.

is url reachable media server side?


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